Shipping & Handling
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
FEDEX® does not ship to PO BOXES or military addresses.
All orders are shipped from Austin, TX.
Please note: Orders of $400 or more will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $150 or more are shipped with signature confirmation (Someone must be available to sign for the package).
Pricing & Estimated Transit Times
Get FREE shipping on orders $75* and over!
*To qualify for free shipping, the value of the items in your shopping cart must equal to $75 or more after discounts and before tax (for Texas residents).
USPS First Class Mail (“snail mail”) 2-7 business days* in transit
USPS Priority (standard shipping) 2-4 business days* in transit
USPS Express Mail 1-2 Business day* in transit
USPS service days: Monday – Saturday. If you receive an “order shipped” email when USPS is closed, it means that your order has been processed and it will ship out when USPS reopens.
FEDEX Ground® and FEDEX Home Delivery® 2-5 business days* in transit
FEDEX 2DAY® 2 business days* in transit
FEDEX Standard Overnight® 1 business day* in transit
FEDEX® service days: Monday – Friday (no deliveries on weekends)
*We do not guarantee transit times . Shipping fees are nonrefundable. The transit times listed above are estimates. Actual transit times may vary from theestimates listed above. These estimates do not include the time needed to process, package and drop off your order. Orders are shipped in the order that they are received.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
***When selecting an expedited shipping method, you are paying for shorter transit time, NOT shorter processing time.***
When will my order be shipped?
Orders are normally processed and shipped within 2 business days of receipt. Orders are not shipped during U.S holidays.
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page or by clicking here.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing or losing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.